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Frequently Asked Questions

Please take a minute to read our Frequently Asked Questions. If the question you have is not answered below, please feel free to contact us.


  • What are the Specialities and Locations of EVMS Medical Group  Physicians?
  • Should I receive the influenza vaccine?
  •  FollowMyHealth (Patient Portal) FAQ
    • What is the EVMS Medical Group Follow My Health patient portal?
      • A patient portal is a web-based pathway that gives existing patients access to a secure, convenient and free way to manage their personal healthcare inforamtion at EVMS Medical Group.
    • I was a PATIENT CONNECT subscriber. What do I need to do?
      • All subscribers to PATIENT CONNECT received a registration email from FollowMyHealth.  Follow the link provided to complete your registration. 
    • Will the information in my PATIENT CONNECT be transferred to the new portal?
      • Yes, information in your PATIENT CONNECTpersonal health record will transition to FollowMyHealth. 
    • Who can see what's in my personal health record? Can my doctor see it?
      • Only you have access to the information you enter. Your doctor cannot see it. This is why it's important to share information you've added to your personal health record with your doctor.
    • Is the portal secure?
      • The first priority is patient privacy and the safety of patient information. For that reason, each patient has to be invited by email through their physicians office. If you see more than one EVMS Medical Group physician, you only have to sign up once.
      • All records are stored on and transmitted via HIPAA- secure servers.
    • How do I start?
      • Invitation email
        • After the staff verify your identification, they will ask for the email address you want to use for your personal health management. Within several days, you will receive a portal invitation to that email. If you do not get the email, check your junk or spam file.
        • In the email is a link to the Follow My Health portal. Keep the email open until you are completely registered. This link ties and transmits your medical health record to the new portal account.
    • How do I register my name and password?
      • At the Follow My Health login page, you will see two ways to establish your account:
        1. You may use an existing user name and password from your Google, Facebook, Yahoo! or Windows Live account by clicking Create an Account and select the appropriate icon. If you do not have one of these but want to set one up, click here. Your health information is not shared with these accounts, and they do not have access to them. You are only using the user/password function.
        2. OR: you may set up your own unique user name and password by clicking Create an Account and then First Time User, and follow the on-screen directions.                                                                                   Either way you register, continue the registration process on the Follow My Health screen. You will be asked for an Invite Code, which is the last four digits of your social security number. This security check is to protect the privacy of your account.
        3. Bookmark this iste: Once the registration is complete, you can easily go directly to your health record using any computer or mobile app at any time. We suggest you bookmark:
    • I sent a message or appointment request. When will I get a response?
      • Please allow two business days for responses. We are closed on weekends, so we are not able to respond on Saturdays, Sundays and holidays.
    • Can I request appointments or send messages regarding individuals besides myself?
      • Please do not send messages about another person through your portal account. Messages and answers sent through the portal will file directly into the chart of the person whose account is being used to send the message. If you would like to send a message regarding your child (age birth to 11 years), you will need to create a new account for your child.
    • Can teens use the portal?
      • To protect the privacy of our adolescent patients, we are not offering appointment requests and secure messaging to patients who are 12 to 17.  This includes any online communications with parents of children in this age range. We apologize for any inconvenience this may cause.
    • Can I create an account if I have not yet seen a provider at EVMS Medical Group?
      • Sorry, but we cannot accept your portal registration request until you have been seen by a EVMS Medical Group provider. Please refrain from creating an account until that time.
    • Can I have my labs sent to me through the patient portal?
      • Yes, you can request lab results through the portal in two different ways:
        • Ask your clinician (or nurse) to send your lab results to you through the portal.
        • Send a secure message using the "Ask A Provider" option in the portal. Your clinic will securely reply to your message with the labs you requested.
    •  Where do I find my lab results?
      • If you requested that lab results be sent to you via the portal, your clinic will send them in the form of a secure message. Log in to the portal and check the “My Inbox” area for new messages.
      • If you created a personal health record, please note that info from your clinic (like lab results) will not file directly into your personal health record.
    • Can I have reports sent to me through the portal?
      • We are not able to attach and send documents through the portal. We can send free text information and info from our system that’s not in the form of a report. Examples of what can and can’t be sent to you via the portal include:
        • Can be sent:
          •    Allergy list
          •    Diagnosis list
          •    Immunization records
          •    Lab results
          •    Medication lists
          •    Vital signs
        • Cannot be sent:
          •     Dictations from an office visit
          •     EKG reports
          •     Health care directives
          •     Radiology reports
          •     Reports received from other health care organizations


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