Frequently Asked Questions
Frequently Asked Questions

Please take a minute to read our Frequently Asked Questions. If the question you have is not answered below, please feel free to contact us.


What insurance carriers does EVMS accept?

      • Anthem, VA Medicaid, VA Premier, Medicare, Railroad Medicare, NC Medicaid, Optima, Cigna, Aetna PPO, United Health Care, Virginia Health Network, Multi-Plan/PHCS, USA Managed Care, Corvel/Corcare, First Health Commercial and Mid-Atlantic.


FollowMyHealth (Patient Portal) FAQ

How do I register for FollowMyHealth?

Ask our receptionist to sign you up at your next visit to our office. 

I was a PATIENT CONNECT subscriber. What do I need to do?

All subscribers to PATIENT CONNECT will receive a registration email from FollowMyHealth.  Follow the link provided to complete your registration. 

Will the information in my PATIENT CONNECT be transferred to the new portal?

Yes, information in your PATIENT CONNECTpersonal health record will transition to FollowMyHealth. 

Who can see what's in my personal health record? Can my doctor see it?

Only you have access to the information you enter. Your doctor cannot see it. This is why it's important to share information you've added to your personal health record with your doctor.

I sent a message or appointment request. When will I get a response?

Please allow two business days for responses. We are closed on weekends, so we are not able to respond on Saturdays, Sundays and holidays.

Can I request appointments or send messages regarding individuals besides myself?

Please do not send messages about another person through your portal account. Messages and answers sent through the portal will file directly into the chart of the person whose account is being used to send the message. If you would like to send a message regarding your child (age birth to 11 years), you will need to create a new account for your child.

Can teens use the portal?

To protect the privacy of our adolescent patients, we are not offering appointment requests and secure messaging to patients who are 12 to 17.  This includes any online communications with parents of children in this age range. We apologize for any inconvenience this may cause.

Can I create an account if I have not yet seen a provider at EVMS Medical Group?

Sorry, but we cannot accept your portal registration request until you have been seen by a EVMS Medical Group provider. Please refrain from creating an account until that time.

Can I have my labs sent to me through the patient portal?

Yes, you can request lab results through the portal in two different ways:

  • Ask your clinician (or nurse) to send your lab results to you through the portal.
  • Send a secure message using the "Ask A Provider" option in the portal. Your clinic will securely reply to your message with the labs you requested.

 Where do I find my lab results?

If you requested that lab results be sent to you via the portal, your clinic will send them in the form of a secure message. Log in to the portal and check the “My Inbox” area for new messages.

If you created a personal health record, please note that info from your clinic (like lab results) will not file directly into your personal health record.

Can I have reports sent to me through the portal?

We are not able to attach and send documents through the portal. We can send free text information and info from our system that’s not in the form of a report. Examples of what can and can’t be sent to you via the portal include:

Can be sent:

•    Allergy list
•    Diagnosis list
•    Immunization records
•    Lab results
•    Medication lists
•    Vital signs

Cannot be sent:

•    Dictations from an office visit
•    EKG reports
•    Health care directives
•    Radiology reports
•    Reports received from other health care organizations