Frequently Asked Questions
Please take a minute to read our Frequently Asked Questions. If the question you have is not answered below, please feel free to contact us.
What insurance carriers does EVMS accept?
Patient Portal FAQ
I forgot my User ID or Password. What should I do?
Go to the portal login page to:
I was an iHealth user. What do I need to do?
To request appointments online or communicate with your clinician, you'll need to create an account on the new patient portal.
Will the information in my iHealthRecord be transferred to the new portal?
Yes, information in your iHealth personal health record will transition to the new patient portal at some point in the future. We'll be sharing more details as they are available.
I've started a personal health record in the new portal. Why can't I edit my information?
We are aware of this issue. Medfusion (the patient portal company) is working to resolve it. In the meantime, if you created a personal health record in iHealth, we encourage you to continue to use it.
Who can see what's in my personal health record? Can my doctor see it?
Only you have access to the information you enter. Your doctor cannot see it. This is why it's important to share information you've added to your personal health record with your doctor.
I sent a message or appointment request. When will I get a response?
Please allow two business days for responses. We are closed on weekends, so we are not able to respond on Saturdays, Sundays and holidays.
Can I request appointments or send messages regarding individuals besides myself?
Please do not send messages about another person through your portal account. Messages and answers sent through the portal will file directly into the chart of the person whose account is being used to send the message. If you would like to send a message regarding your child (age birth to 11 years), you will need to create a new account for your child.
Can teens use the portal?
To protect the privacy of our adolescent patients, we are not offering appointment requests and secure messaging to patients who are 12 to 17. This includes any online communications with parents of children in this age range. We apologize for any inconvenience this may cause.
Can I create an account if I have not yet seen a provider at EVMS Medical Group?
Sorry, but we cannot accept your portal registration request until you have been seen by a EVMS Medical Group provider. Please refrain from creating an account until that time.
Can I have my labs sent to me through the patient portal?
Yes, you can request lab results through the portal in two different ways:
Where do I find my lab results?